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Managing expectations
It’s important to manage client expectations from the outset. Explain the procedure in depth, including what you’ll be doing, and how long it will take. Remember to mention they’ll require a minimum of two appointments. Only press on with the treatment if you’re comfortable that the client fully understands the procedure and likely outcomes.
Guarantees
Almost all my Microblading clients have achieved great results, which last for 12-18 months before a touch-up is required. If clear aftercare advice is provided and followed, your clients are likely to achieve similar results.
However, you shouldn’t make any guarantees about the success or longevity of the treatment. As each person’s skin and lifestyle are unique, there’s always a possibility that a small minority of clients may experience poor saturation. While your job is to minimise this, if poor saturation occurs, no refunds should be given. This should be made clear in your consultation form.
The client must provide accurate medical information and co-operate with all recommendations to achieve optimum results and minimise the risks of any adverse effects.
If the client experiences an allergic reaction or signs of an infection after the Microblading treatment, you must advise them to seek medical attention immediately and contact you as soon as possible.
Allergic reaction symptoms include:
- stinging or burning sensation on the scalp face or neck
- blisters
- welts
- itching or swelling of the scalp and face
- swollen eyelids, lips, hands, or feet
- an angry red rash in the location of the treatment or anywhere else on the body
